Support Area

Customer satisfaction is our TOP priority. And we are struggling to provide the best products for our customers as well as all kinds of support.

Technical Support

If you faced with any difficulties using our products please feel free to contact us. But before we'd like to recommend you to reinstall the latest version of the product. You can freely download it from the Downloads section.

If your question is specific, please contact our support team (support (at-sign) incentivespro (dot) com). Technical support is available 24/7 via email. We are trying to respond all requests immediately. If you did not receive our reply during 24 hours, that means we haven't got your request at all. So, please resend it once again.

If you've found any bug in our products, please send us a Bug Report with the following information:

Product name and version number.
Description of the issue and steps to reproduce.
Operating system version you use.
USB device make and model.

Sales Support

If you purchased a license and want to review your order information, or if you have any questions about billing and payments, please visit the Shopper Support page of our e-commerce partner MyCommerce Share-it, check the Shoppper FAQ or review your order via MyCommerce Account.

Incentives Pro provides sales support via email, Skype and phone during business hours by Central European Time (GMT+2).

Skype: IncentivesPro
Phone: +38 (061) 701-25-56 (10am - 6pm, Central European Time)
Phone: +1 (806) 577-4401 (10am - 6pm, Central European Time)