USB Redirector Technician Edition V2 - Service USB Devices over Internet

USB Redirector Technician Edition boxshot

USB Redirector Technician Edition redirects virtually any USB devices from one computer to another. It helps technicians to provide their services to customers: flashing, fixing or configuring USB-attached smartphones, printers, modems, CNC controllers; perform remote vehicle diagnostics and provide other services via remote USB adapter.

The program redirects customer's USB devices to technician, thus allowing to do any kind of remote service. Redirected device looks like it was plugged directly into technician's computer.

The included customer-side app (Customer Module) provides a simple intuitive interface and does not require installation. It can be freely distributed to customers, allowing them redirect their USB devices for maintenance.

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User Manual  | End User License Agreement

Features

There are several major features that differ USB Redirector Technician Edition from other remote USB programs.

  • Developed for remote servicing. This product was developed with the goal of remote servicing in mind. It provides many useful features for this purpose. It can be used for fixing, flashing, configuring, diagnostics or any other type of service.
  • Supports broad range of USB devices. It can be used to remotely access USB printers, smartphones, mobiles, 3G/4G/LTE modems, embedded devices, cnc controllers, car diagnostic adapters or virtually any other USB devices.
  • Cloud technology. The programs works through the cloud, providing highly optimized technology for hassle-free USB sharing over Internet without the need for port forwarding or VPN.
  • Secure connection. The programs uses TLS 1.3 security with end-to-end encryption to ensure safety of your data.
  • Free customer module. Comes with the free Customer Module, an easy-to-use portable app that runs on the customer's computer and redirects USB devices to technician.
  • Customization service. It is possible to order a customized Customer Module with your logo and technician ID integrated into the program, adding style to your service and even more simplified communication with your customers.

Device Redirection Process Step-by-step

  • Step 1: Download and install USB Redirector Technician Edition

    After installation the program will display a unique technician ID. You will use it to connect with your customers.

    Step 1. Click to enlarge
  • Step 2: Deliver the Customer Module to your customers

    This can be done via download, e-mail or though other means. Customer Module can be found inside the USB Redirector Technician Edition package or downloaded separately in the Downloads section.

    Step 2. Click to enlarge
  • Step 3: Launch Customer Module on the customer's computer

    Customer must start the module on their computer and follow provided instructions: enter technician ID, click Connect buttton and wait until connection is made, then attach their USB device into USB port.

    Step 3. Click to enlarge
  • Step 4: Connect USB device in USB Redirector Technician Edition

    Once customer has connected to you, select the required USB device and connect it.

    Step 4. Click to enlarge

Licensing

USB Redirector Technician Edition requires a license for the technician. We offer licenses with monthly and yearly subscription plans. A single license can be activated on several computers.

Each license allows servicing a certain number of customers at the same time. We offer many options with different number of customers. The program allows redirecting up to 3 USB devices simultaneously per customer.

Customer Module is free and can be freely distributed to customers to allow them redirect their USB devices to technician.

Pricing

License price depends on subscription plan and number of customers you need to service. You can purchase monthly subscription for as low as $9.90/month, or save up to 20% with yearly subscription which starts at $99.00/year. Please check the Purchasing page for details.

System Requirements

USB Redirector Technician Edition and Customer Module work on the following systems (both 32-bit and 64-bit):

  • Windows 11
  • Windows 10
  • Windows 8.1
  • Windows 8
  • Windows 7 (SP1 with KB4474419 update or newer)
  • Windows Vista (SP2 with KB4474419 update or newer)
  • Windows XP (SP3 or newer)
  • Windows Server 2022
  • Windows Server 2019
  • Windows Server 2016
  • Windows Server 2012 R2
  • Windows Server 2012
  • Windows Server 2008 R2 (SP1 with KB4474419 update or newer)
  • Windows Server 2008 (SP2 with KB4474419 update or newer)
  • Windows Server 2003 (SP1 or newer)

 

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